Frequently Asked Questions

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Massage therapy can help reduce stress, relieve muscle tension, improve circulation, and promote overall relaxation and well-being.

Short Version:

1. Book your massage
2. Fill out online Intake form/create your Vagaro account
3. Arrive 10 Minutes prior to scheduled appointment to discuss intake form with Therapist
4. You will be instructed to disrobe entirely and get on the table between the sheets where you will remain covered during the entire session except for areas being worked on
5. You will be alone to disrobe (beginning) and re-clothe yourself (end of massage) 
6. Keep open communication with your therapist on pressure and comfort
7. Relax 

Long Version:

Massage Therapy can be a very healing experience. If you have never had a massage, you might be nervous about getting one. After you book a massage, put it in your calendar with a reminder so that you have enough time to get to your appointment. You may want to move your schedule around so you do not have to do a lot after your massage. Please fill out the online forms that will be sent to you before your scheduled session. 

You will make sure to arrive 10 minutes prior to your scheduled appointment time so that your therapist can discuss any health history as well as what you would like to accomplish from the massage. At  any point before, during, or after that you have questions or concerns, please voice them. Your therapist will advise you to disrobe (leaving little to no clothing on makes for a more relaxing massage - You will be Covered at all times except for the area being worked on) and the therapist will leave you alone in the room to disrobe and get on the table (make sure you are between the sheets - covered). Your therapist will take a minute to wash their hands, ground themselves, and mentally prepare for your session. They will knock on the door and wait for you to say you are ready for them to re-enter the room. When the therapist puts their hands on you, your session time starts with compressions before undraping and using lotion to massage muscle. 

Your only job at this point is to breathe and relax. If you are uncomfortable with anything or the pressure is too much or too little, please advise your therapist. 

At the end of your session, you will get redressed and come out of the room where your therapist will go over post-massage self-care. Enjoy! 

We offer Swedish massage, deep tissue massage, customized massage, and aromatherapy massage. Please see our Services Page. 

We are located at 115 Campbell St. Suite 120, Geneva, IL. There is a large parking lot on the 31 (Lincoln Hwy) side of the building. Park at the end of the lot and come in the far door. 

Your health and the health of all of our clients matter to us. To ensure that all of our clients are treated fairly and are able to receive treatment in a timely manner, Rooted Elevation Wellness asks that you provide at least 24-hour notice if you need to change, reschedule or cancel your appointment. If you change or reschedule your appointment within 24-hours of your scheduled time, you will be charged 50% of the service you were scheduled for. If you fail to keep your appointment (if you are a no-show) you will be charged 100% of the service you were scheduled for. 

To change or cancel an existing appointment, please contact us at rootedelevationwellness@gmail.com or 815-275-1078 or reschedule your appointment online. Thank you for your consideration and understanding.

Our prices vary depending on the length of the session and the type of massage. Please visit our pricing page for more information. Please see our Services Page. 

We accept cash and credit. A credit card is required to hold your appointment.  If you are unsure if your payment preference will work, ask well before your scheduled appointment. 

Any appointment you book with Rooted Elevation Wellness included the hands-on massage therapy time. For example, if you book a 60 minute session, it will be a 60-minute hands-on time for that appointment. Please come in a 10 minutes early so we can discuss any changes, take care of payment, get started on time, and still have a few minutes after the massage to discuss after-care. Thank you!